MX Labs Pte Ltd ("MX Labs", "we", "our", "us") values the privacy of our partners, visitors, and clients. This policy describes how we handle personal information in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore and internationally accepted data-protection principles.
1. Information We Collect
We collect limited information necessary to conduct business activities and respond to enquiries. This includes:
- Details submitted through our website forms (name, email address, company name, phone number, and message content).
- Metadata generated through our infrastructure monitoring (IP addresses, timestamps, and technical identifiers used for security auditing).
- Correspondence history when you communicate with our team by email or through support channels.
We do not collect sensitive personal data such as national-ID numbers, payment details, or demographic information.
2. How We Use Your Information
Personal information is used only to:
- Respond to technical or commercial enquiries.
- Establish and manage customer or operator accounts.
- Improve our website and documentation based on anonymous usage patterns.
- Fulfil legal, regulatory, or audit requirements.
We never sell, rent, or trade personal information with unrelated third parties.
3. Data Security
All data submitted through our site is transmitted via HTTPS and stored on servers with strict access controls. Internal systems employ:
- Role-based access management (RBAC)
- Network-level firewalls and TLS encryption
- Continuous vulnerability monitoring and logging
Access to personal information is limited to authorised MX Labs employees and system administrators who require it to perform their duties.
4. Retention and Deletion
We retain personal data only for as long as required to complete the transaction or maintain legitimate business records. When information is no longer needed, it is securely deleted or anonymised according to internal data-retention policies.
5. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting privacy@mxlabs.sg.
MX Labs will respond to reasonable requests within a commercially practical timeframe and in accordance with applicable law.
6. International Transfers
Where data is processed outside Singapore, we ensure that adequate protections consistent with PDPA requirements are in place, including standard contractual clauses and technical controls such as encryption and segmented network zones.
7. Policy Updates
We may update this policy from time to time to reflect legal, technical, or operational changes. The latest revision date will appear at the top of this page.