Established 2011 • Singapore • IMDA-Approved PA

Messaging, Voice & AI-Driven Infrastructure Integration

Carrier-grade integration layers with intelligent automation for telecom operators, enterprises, and digital platforms across Asia-Pacific

Backbone-Level Integration Partner

IMDA-Approved PA

Participating Aggregator under Singapore's SMS Sender ID Registry (SSIR) programme

AI-Enhanced Operations

Machine learning for routing efficiency, anomaly detection, and fraud prevention

Carrier-Grade Reliability

Processing millions of transactions daily with >99.99% uptime and 24×7 availability

MX Labs functions as a backbone-level integration partner for carriers and enterprise communication networks. Since 2011, we have delivered large-scale integration and connectivity projects across Asia and global networks — combining protocol expertise, direct operator collaboration, and regulatory compliance into a unified technical framework. Our infrastructure processes millions of transactions daily, engineered for predictable latency, data integrity, and 24×7 availability.

We are an IMDA-approved Participating Aggregator (PA) under Singapore's SMS Sender ID Registry (SSIR) programme, ensuring full compliance with local security and anti-spoofing standards.

Core Services

System Integration & Custom Connectivity

Engineered for protocol compatibility and seamless partner integration

  • SMPP v3.4 / HTTP(S) / SIP / REST interconnects
  • Custom adapters for legacy or proprietary APIs
  • Message normalization & encoding translation
  • Controlled access & session encryption
  • Documentation, testing & staged deployment

A2P Messaging Gateway

Carrier-grade messaging with compliance automation and intelligent routing

  • Direct operator routes & enterprise interconnects
  • AI-assisted routing with congestion prediction
  • Unified DLR tracking & normalized error codes
  • Dynamic throughput control & real-time rerouting
  • Sender ID registration & compliance automation

Voice Routing & Infrastructure

High-availability SIP connectivity with intelligent quality management

  • SIP trunk provisioning & traffic management
  • CLI validation & origin authentication
  • AI-assisted call-quality analysis
  • Multi-carrier redundancy with adaptive LCR
  • Transcription integration support

AI & Automation Layer

Intelligence embedded at every network layer for optimization and security

  • Predictive routing & self-healing logic
  • ML-based anomaly scoring & spam detection
  • NLP-driven content classification
  • REST & webhook integration with AI engines
  • Automated fraud prevention

Monitoring & Reporting

Comprehensive observability with predictive health analytics

  • Real-time dashboards (Prometheus / Grafana)
  • Log correlation & SNMP alerting
  • Predictive health scoring with AI models
  • Audit-ready operational reports
  • Compliance documentation support

Technical Capabilities

Protocols

SMPP v3.4
HTTP(S) REST
SIP/VoIP
WebSocket
TLS Encryption

Infrastructure

Primary DC in Singapore
Regional PoPs for Redundancy
Multi-Region Failover
>99.99% Uptime SLA

Monitoring Stack

Prometheus
Elastic
Grafana
Custom AI Modules

Data Governance

ISO-Aligned Logging
Retention Policies
Access Control
PDPA Alignment

Why Partner With MX Labs

✓ Regulatory Trust: IMDA-approved Participating Aggregator status
✓ 14 Years of Continuous Operation: Telecom-grade reliability since 2011
✓ Direct Operator Collaboration: End-to-end testing and onboarding with carrier teams
✓ AI-Driven Optimization: Machine learning for routing efficiency and fault prevention
✓ In-House Engineering: Full ownership of gateway, monitoring, and analytics codebase
✓ Security & Compliance: PDPA alignment, TLS encryption, and comprehensive logging
✓ Scalable Architecture: Designed for rapid expansion across regions and protocols

Industries We Serve

MX Labs powers mission-critical communication infrastructure across diverse verticals. Our clients range from Tier-1 mobile network operators and enterprise CPaaS providers to financial institutions requiring secure OTP delivery, e-commerce platforms managing high-volume customer notifications, and government agencies with strict compliance mandates. We deliver the same carrier-grade reliability, regulatory alignment, and technical rigor regardless of industry or scale.

Telecommunication Operators CPaaS Providers Financial Institutions E-Commerce Government & Regulated Entities Healthcare & Telemedicine Logistics & Transportation Digital Platforms

Get In Touch

For technical collaboration, operator interconnects, or integration enquiries