MX Labs Pte Ltd operates mission-critical messaging and voice infrastructure serving carriers and enterprise clients across multiple regions. We maintain carrier-grade security standards and regulatory compliance through a combination of technical, operational, and governance controls.
1. Security Governance
- Formal information-security management policy overseen by senior engineering leadership.
- Mandatory security training for technical staff and access auditing for all administrative accounts.
- Separation of duties between development, operations, and compliance functions to prevent conflicts of interest.
2. Network and System Security
- End-to-end encryption of all transport layers (TLS 1.3 for SMPP, HTTP, and SIP sessions).
- Strict IP whitelisting, firewall segmentation, and DDoS mitigation.
- Real-time monitoring with Prometheus and Grafana, plus automated alert correlation in Elastic Stack.
- Redundant infrastructure across multiple data centres to maintain 99.99% availability.
3. Data Protection and Retention
- Sensitive records encrypted at rest using AES-256 and stored within controlled zones.
- Message logs and metadata retained for a defined period for delivery verification and regulatory audit, then securely purged.
- Strict access control lists and session-timeout policies to prevent unauthorised retrieval.
4. Regulatory Compliance
- IMDA-Approved Participating Aggregator (PA) under the SMS Sender ID Registry (SSIR).
- Compliance with Singapore PDPA and relevant regional telecom data-governance standards.
- Periodic internal reviews and operator interconnect audits to validate conformance with industry requirements.
5. AI and Automation Integrity
MX Labs employs machine-learning systems to optimise routing and detect anomalies. These systems operate within defined ethical and security boundaries — no personal content is used for training models, and datasets are aggregated and anonymised. AI outputs are subject to human oversight for validation and safety.
6. Incident Response and Continuity
- 24 × 7 monitoring of production nodes and network links.
- Documented incident response plan with defined severity levels and escalation paths.
- Root-cause analysis and post-incident review after every critical event.
- Regular disaster-recovery testing and configuration backups across regions.
7. Continuous Improvement
Security metrics and vulnerability reports are reviewed quarterly to drive corrective actions. MX Labs actively monitors emerging standards in telecom security and AI governance to maintain alignment with best practice.
For compliance and security enquiries, please contact security@mxlabs.sg.